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Communication Barriers
Last week, I presented some information on the role of negotiation in mediation. This week I would like to discuss the role of communication barriers in mediation. In their (1988) book, Getting together: Building relationships as we negotiate, Roger Fisher and Scott Brown outline barriers to communication and ways we can improve communication. Communication is…
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The Role of Negotiation in Mediation
Today I would like to present information on the role of negotiation in mediation based on Roger Fisher’s and William Ury groundbreaking text, Getting to yes, and to lay out their central tenets and their relationship to conflict management. Fisher and Ury founded and continue to work at Harvard Negotiation Project and were pioneers in…
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Conflict in the Workplace
Conflict happens all the time and especially in the workplace. The best approach for dealing with conflict in the workplace is to identify what is happening and to use assumptions that are being made as a focus for the conflict resolution. For the purpose of this first post, I will provide an example from when…
