Conflict Mediation: Helping You Solve Problems
Conflict mediation, helping you solve problems! Conflict mediation “is a conflict resolution process in which a mutually acceptable third party, who has no authority to make binding decisions for disputants, intervenes in a conflict or dispute to assist the parties to improve their relationships” (Moore, 2014, p. 20). When I mediate between parties, like most mediators, I use a four-stage model: (1) Pre-mediation, (2) Beginning Mediation, (3) Discussing Interests, and, (4) Planning Action.
Pre-Mediation: In this stage, we determine if mediation should proceed. At this stage, I introduce myself and have each party do the same so that we can all be transparent. I also clarify the issues to ascertain how you came to where you are that required mediation.
Beginning mediation: This stage is to establish a collaborative tone and a framework for the sessions.
Discussing interests: I assist you in understanding each other’s perspectives by focussing on and making explicit both individual and common interests.
Planning action: This last stage involves agreeing on how the conflict will be resolved and usually includes tasks to be complete by each individual.
This service is billed at 375.00 + GST/per hour.
Please watch the brief video below on conflict mediation/helping you solve problems and think about what you see that represents a typical conflict situation and how to deal with it. Of course, like any personality-based situation, there is a great deal of variance so the focus is always on helping you solve problems.